SMS Surveys are surveys sent in text messages in order to get feedback on the subscribers’ experience with your organization. This is especially effective because text messages are seen more frequently than email polls and filled out far more often than paper surveys.
SMS Surveys (Also Called Text-to-Vote surveys) allow your business to ask multiple choice questions, and monitor your results to change your strategy when needed. With proper disclosure, data like customer names and emails will be collected automatically through the polling process, making your database of customers as up to date as possible.
Message Launch's SMS Survey Advantage
With Message Launch, businesses can get valuable feedback and capture data from their subscribers. This will give you the information needed to better target your customers and improve customer satisfaction.
Automated Data Capture
Targeting is only as accurate as the data you collect. Our SMS surveys enable you to ask questions and capture the responses instantly as you have conversations with your contacts. All data is automatically stored in your database, eliminating the need for manual entry.
With real-time reporting, you can view the SMS survey results as they come in. This lets you gauge how products or services are being rated and gives you the ability to make changes to your campaigns quickly.
Two Way Texting
Don’t just stop at sending an SMS survey. Answer questions and provide more details with two-way texting. This is perfect for getting more feedback or having your customer service team reach out to customers to resolve any issues.