Privacy Policy

If you are submitting your contact information by opting in to a messaging program powered by Message Launch

By opting in, you (the "subscriber") are subscribing to a distribution list managed by a Message Launch user and are giving explicit permission for this user to send you messages via Message Launch’s service. Message Launch is a multi-channel communications platform that organizations use to send messages to their subscribers, customers, or employees.

To begin receiving messages from this subscription, each form of contact information that you have provided must be verified by you. If your contact information is not verified, you will not receive messages from this subscription.

Receiving mobile text messages via Message Launch is completely FREE of charge. However, standard text messaging rates from your wireless carrier still apply. In a rare situation, a Message Launch user may also separately charge you for the information they supply via texting. Please read their instructions carefully to determine if other charges apply.

NOTE: The Message Launch service is not intended for children under 13, and Message Launch does not knowingly collect information from children under the age of 13. Some Message Launch users may also classify their message content for recipients who are 21 years of age or older. Please observe the content rating for the intended audience before you sign up for any distribution list or mobile keyword.

Information Collection and Your Privacy

Your contact information is collected by the Message Launch user on an opt-in basis in two ways:

Message Launch users can collect your name, phone number, email address, areas of interest, and other custom data when you willingly subscribe to the Message Launch user’s online sign-up page ("OSP").
Message Launch users can collect your mobile number via your caller ID when you text the Message Launch user's mobile keyword to their number (short or long code or toll-free number) registered with Message Launch. Certain SMS text features enable the collection of name, email address, or other customized information by asking you to reply via SMS texts with specific information.

NOTE: Message and data rates may apply.

Process to Unsubscribe From Message Launch

You have the right to unsubscribe at any time. To unsubscribe for:

Email: Click the ‘Unsubscribe’ link located at the bottom of each email. The ‘Block’ link removes your contact information and additionally prevents the same user from adding you again.
Mobile Text from a Short Code: Text STOP to the number that you do not wish to receive messages from. If you wish to re-optin, simply text a valid opt-in keyword again to the short code. Message and data rates may apply.
Mobile Text from Toll-Free Numbers: Text STOP to the number that you do not wish to receive messages from. If you wish to re-optin, text “UNSTOP” first, followed by a valid opt-in keyword to the toll-free number.

You may also call the Message Launch Unsubscribe Hotline at 1-866-866-0009 to unsubscribe at any time.

Note: Message Launch has a no tolerance Spam Policy. If you believe that your contact information was collected by a Message Launch user without your consent and would like to report spam, please call 1-866-866-0009. When reporting the offending organization, please include the email address or number that sent you the spam, the username of the sender, and the message or first few sentences of the message that you consider spam.

Your Privacy

Message Launch DOES NOT share your name or any contact information (including name, email and telephone number) with others except for the owners of the online sign-up page or mobile keyword through which you volunteered your information. Your contact information may have already been collected by the Message Launch user using other collection methods than Message Launch’s online sign-up page or mobile keyword. Regardless, you have given them ("Message Launch user") explicit permission to send messages to your contact information when you signed up. If the Message Launch user added or obtained your information without your permission, you can block the user from adding or importing it again. If this happened, please report the Message Launch user by calling 1-866-866-0009. Also, simply reply STOP to the text message you received and click a Unsubscribe link at the bottom of an email that you do not want to receive.

Message Launch may use or disclose information about you, including your personal information, under the following circumstances:

To provide you with products and services you request.
To anticipate and resolve problems and conflicts with our products and services.
For verification and authentication purposes
For other purposes communicated to you at the time you provided or authorized the use of your information.
To enforce our Terms of Use and Privacy Policy or other legal agreements.
To outsource any of the tasks referenced in this Terms of Use and Privacy Policy, such as customer service.
In response to a subpoena, court order, or other legal process.
To establish or exercise our legal rights or defend against legal claims.
To share with a company controlled by, or under common control with Message Launch for any purpose permitted by our Terms of Use and Privacy Policy.
When Message Launch believes such use or disclosure is (a) necessary in order to investigate, prevent, or take action regarding suspected illegal activities, fraud, or situations involving potential threats to the physical safety of any person, or (b) required by law.
In the event of a merger, acquisition, consolidation, divestiture, or bankruptcy of Message Launch.

When a Message Launch user sends you messages, the message may include a web beacon to determine the number of people who open them. When you click on a link, Message Launch or its user may record this individual response to customize targeted offerings to you. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the web beacon resides (the URL). Web beacons can be refused. If you do not wish to receive web beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.

Last Updated Jan 23, 2020

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If you already received a message delivered by Message Launch

Message Launch offers services enabling its users to send messages via multiple modes of communications - mobile text, email and recorded voice message. This privacy policy is for those who received a message from a Message Launch user. Message Launch is dedicated to protecting personal information and will make every reasonable effort to handle collected information as carefully, securely and efficiently as possible.

If you believe you have received an unwanted, unsolicited email from the Message Launch system, please forward a copy of it along with your comments to Contact@MessageLaunch.com, and Message Launch will take an appropriate action. If you received an unwanted text message, please call the Message Launch Unsubscribe Hotline at 1-866-866-0009 or read more detailed instructions below.

Information Collection

Your contact information (belonging to you, the subscriber) is collected by a Message Launch user and can be collected in different ways:

Message Launch users can collect your first name, last name, phone number, email address, and other custom data when you willingly subscribe to the Message Launch user’s online sign-up page (“OSP”).
Message Launch users can collect your mobile number when you text the Message Launch user's mobile keyword to Message Launch's short code, long code, or toll-free number. Certain SMS text features enable the collection of name, email address, or other customized information by asking you to reply via SMS with specific information.
NOTE: Message and data rates may apply.
Message Launch users may have previously collected your contact information outside of the Message Launch system. The user must certify that your contact information was collected with your permission, and you have consented to receive messages from the user.

Process to Unsubscribe From Message Launch

You have the right to unsubscribe at any time. To unsubscribe for:

Email: Click the ‘Unsubscribe’ link located at the bottom of each email. The ‘Block’ link removes your contact information and additionally prevents the same user from adding you again.
Mobile Text from a Short Code: Text STOP to the number that you do not wish to receive messages from. If you wish to re-optin, simply text a valid opt-in keyword again to the short code. Message and data rates may apply.
Mobile Text from Toll-Free Numbers: Text STOP to the number that you do not wish to receive messages from. If you wish to re-optin, text “UNSTOP” first, followed by a valid opt-in keyword to the toll-free number.

You may also call the Message Launch Unsubscribe Hotline at 1-866-866-0009 to unsubscribe at any time.

Message Launch has a no tolerance Spam Policy. If you believe that your contact information was collected by a Message Launch user without your consent and would like to report spam, please click here or call 1-866-866-0009. When reporting the offending organization, please include the email address or the phone number that sent you the spam, the username of the sender, and the message or first few sentences of the message that you consider spam.

Message Launch DOES NOT and IS PROHIBITED from sharing your name or any contact information (including names, email, and telephone number) with others except for the very owners of the Online Sign-up page or the mobile keyword through which you volunteered your information. When you do this, you have given them ("Message Launch users") explicit permission to send messages to your contact information when you signed up. If the Message Launch user added or imported your information without your permission, you can block the user from adding or importing it again. If this happened, please report the Message Launch user by calling 1-866-866-0009. Message Launch believes in a spam-free communication environment.

Message Launch may use or disclose information about you, including your personal information, under the following circumstances:

To provide you with products and services you request.
To anticipate and resolve problems and conflicts with our products and services.
For verification and authentication purposes in regards to requests or changes of any personal information or data related.
For other purposes communicated to you at the time you provided or authorized the use of your information.
To enforce our Terms of Use and Privacy Policy or other legal agreements.
To outsource any of the tasks referenced in this Terms of Use and Privacy Policy, such as customer service.
In response to a subpoena, court order, or other legal process.
To establish or exercise our legal rights or defend against legal claims.
To share with a company controlled by, or under common control with Message Launch for any purpose permitted by our Terms of Use and Privacy Policy.
When Message Launch believes such use or disclosure is (a) necessary in order to investigate, prevent, or take action regarding suspected illegal activities, fraud, or situations involving potential threats to the physical safety of any person, or (b) required by law.
In the event of a merger, acquisition, consolidation, divestiture, or bankruptcy of Message Launch.

Last Updated Jan 23, 2020

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If you are or trying to become a Message Launch user so that you can send messages to your subscribers

Message Launch reserves the right, at its sole discretion, to modify or change this Privacy Policy at any time with or without prior notice to you. It is your responsibility to review the most current Privacy Policy on a regular basis. Your continued use of the Message Launch service following any changes to the Privacy Policy constitutes your full acceptance of those changes. If you have any questions, concerns, or comments about this Privacy Policy, please email us at Contact@MessageLaunch.com

Information Collection / Opt-Out

Message Launch provides you (the Message Launch customer) with the tools and resources to collect your subscribers' contact information on an opt-in basis. Subscribers on the other hand have the ability to opt out of your distribution lists easily and at any time. Subscribers can grant or revoke your ability to view and export their contact information by logging into the Subscription Management and unchecking the box labeled: "Allow access to my contact information."

Online Sign-up

Message Launch allows you to collect email addresses, phone numbers, and other custom data when subscribers opt in to join your distribution list(s) via an online sign-up page or mobile keyword powered by Message Launch. The information they provide and the information Message Launch obtains about them may be used to:

Provide subscribers with products and services they request.
To anticipate and resolve problems and conflicts with our products and services.
For verification and authentication purposes in regards to requests or changes of any personal information or data related.
For other purposes communicated to them at the time they provide or authorize the use of their information.

All subscribers have the right to unsubscribe or change their personal subscription settings at any time. It is your responsibility to make sure your subscribers know they can unsubscribe by:

Email: Click the ‘Unsubscribe’ link located at the bottom of each email.
Mobile Text from Short Code: Text STOP to the number that they do not wish to receive messages from. If they wish to re-optin, they can simply text the keyword again to the short code. Message and data rates may apply.
Mobile Text from Toll Free Numbers: Text STOP to the number that they do not wish to receive messages from. If they wish to re-optin, they can text “UNSTOP” first, followed by the keyword to the toll free number.

Ultimately, as the sender of messages, you are legally responsible to follow regulations such as TCPA and CTIA. This includes providing: (a) unsubscribe options and instructions (b) message frequency (c) campaign content type and (d) “message and data rates may apply” disclosures on marketing materials, company website, sign up forms and any other collateral promoting your messaging campaign. Message Launch can assist you in what options are most effective. However, because each customer’s use case varies, it is up to you to make sure you are compliant, that every subscriber is fully informed on how to unsubscribe, and that the subscriber is removed from your messaging campaign upon their request.

Your subscribers may also call the Message Launch Unsubscribe Hotline at 1-866-866-0009 to unsubscribe at any time.

Importing Contact Information

You agree to import, add, edit, access or otherwise use only lists for which all listed parties have opted in to receive correspondence from you ("Permission-Based Lists") in connection with your use of the service. You hereby covenant that you shall not use any other lists in connection with your use of the service. In the event that you import or add a subscriber with phone numbers, you must certify that you are able to provide tangible proof upon request that the subscriber being imported or added has given prior express written consent to be added to your lists and to receive solicitation messages from you. Written consent may be granted when a subscriber is clearly and fully notified of the collection of their contact information, and agrees in writing that he or she may be contacted through their collected contact information. Prior express written consent can be obtained in hand written form or via email, website form, text message, or other methods in compliance with the E-SIGN Act. You will have to obtain prior express written consent from the recipient of your solicitation messages, even if you previously had a business relationship with the recipient.

You should not assume a preexisting relationship to be a substitute for explicit permission to import corresponding contact information into the Message Launch system. Nor should you send messages without explicit permission. For example, if your customer disclosed a mobile number in a normal course of business but did not specifically express permission to receive your messages, you cannot send messages to the number. If it is discovered that you have been delivering any type of message to recipients who have not granted you permission, you will be held fully accountable for your actions and are subject to any and all legal actions that result from such violations including class action suits.

Mobile Keyword

In addition to Online Sign-up pages, you can also collect mobile phone numbers when subscribers text your mobile keyword (that you create) to your number (short code, long code, toll-free number) registered with Message Launch's system. By texting your mobile keyword, subscribers are opting in their mobile phone numbers to join your distribution list(s). Also, when subscribers text in your mobile keyword, they are giving their express written consent, so you can view and access their mobile numbers. This allows you to send solicitation messages to the subscribers. Subscribers can remove their mobile phone numbers from your database at any time by replying to any text message they receive from Message Launch with "STOP". They can also change permission for you to view (or export) their contact information by unchecking "Allow access to my contact information" box while they are signed into the Subscription Management page.

Sharing and Usage / Exporting

Message Launch does not share, sell, or rent any contact information with any party. You are not allowed to share your subscribers' contact info with any third party for any reason. However, Message Launch may use or disclose information, including your personal information and your subscribers' contact information, under the following very limited circumstances:

To provide you with products and services requested by you or your subscribers.
To anticipate and resolve problems and conflicts with our products and services.
For verification and authentication purposes in regards to requests or changes of any personal information or data related.
For other purposes communicated to you at the time you provide or authorize the use of your information.
To enforce our or your Terms of Use and Privacy Policy or other legal agreements.
To outsource any of the tasks referenced in our Terms of Use and Privacy Policy, such as customer service.
In response to a subpoena, court order, or other legal process.
To establish or exercise our legal rights or defend against legal claims.
To share with a company controlled by, or under common control with Message Launch for any purpose permitted by our Terms of Use or Privacy Policy.
When Message Launch believes such use or disclosure is (a) necessary in order to investigate, prevent, or take action regarding suspected illegal activities, fraud, or situations involving potential threats to the physical safety of any person, or (b) required by law.
In the event of a merger, acquisition, consolidation, divestiture, or bankruptcy of Message Launch.

NOTE: The Message Launch service is not intended for children under 13, and Message Launch does not knowingly collect information from children under the age of 13.

Last Updated Jan 23, 2020

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